Last updated: May 2, 2026

Overview

At Swarniva, we believe that a clear refund process builds trust. This policy outlines when refunds are issued, how they are processed, and the timelines involved, so you always know what to expect.

Refund Eligibility

Refunds are applicable only under the following conditions:

  • The return request has been approved
  • The product has been received and inspected by our team

Refund Method

  • Refunds for prepaid orders will be processed to the original payment method
  • In certain cases, refunds may be issued as store credit or via bank transfer, if applicable

Refund Timeline

  • Refunds are initiated within 5–10 business days after approval
  • The time taken for the amount to reflect may vary depending on your payment provider

Late or Missing Refunds

If you have not received your refund:

Check your bank account again
Contact your payment provider
If still unresolved, contact us at customer@swarniva.in

Replacement Policy

We may offer a replacement instead of a refund in cases of:

  • Damaged or defective products
  • Wrong item delivered